Cancelling an order
- Cancel any order from My orders until 10 PM the night before delivery, for a full refund.
- After 10 PM your order is being packed, so we can't cancel it — but you can refuse it at the door and we'll refund everything except the delivery fee.
- For milk plans, skip or pause a morning before 10 PM the night before. You're never charged for paused mornings.
Missing, damaged or not fresh
Tell us within 24 hours of delivery — from My orders or Help & support — with a photo if you can. We'll refund the item, or replace it with your next delivery if you prefer:
- Missing or damaged items: refunded in full.
- Milk or dairy that has turned, or produce that isn't fresh: refunded in full. Please don't use it.
- Flowers that don't last 7 days: replaced free.
- Late delivery (after your slot): that morning's milk is free — refunded automatically to your wallet.
Returns
Because they're perishable, opened food items can't be returned. Unopened packaged items that were delivered by mistake can go back with the rider on your next delivery for a full refund.
How and when you get your money back
- To your Milqit wallet: instantly, once we approve the refund.
- To your UPI, card or bank account: started within 1 working day; your bank usually takes 5–7 working days to show it.
- Cash-on-delivery orders: refunded to your wallet, or to a UPI ID you give us.
You'll get a message when a refund is approved and when it's sent.
Bottle deposits
Bottle deposits come back to your wallet when the rider collects the empty bottle in good condition.
Still not sorted?
Write to care@milqit.in or 1800 210 4455 (every day, 6 AM – 10 PM). If you're not happy with our answer, you can escalate to our Grievance Officer (details on the Contact page).