Who we are
Milqit is owned and operated by Milqit Dairy Pvt. Ltd., which decides how your personal data is used and is responsible for it under this policy.
What we collect
Only what we need to take and deliver your orders:
- Your name, mobile number and, if you give it, your email address.
- Delivery addresses, landmarks and delivery notes, and the morning slot you prefer.
- Your orders, milk plan, pauses, wallet balance and payment status. Card and UPI details are handled by our payment partner — we never see or store your card number or UPI PIN.
- Messages you send our support team.
- Basic device and usage data (pages visited, app version, crash reports) to keep the site working and secure.
How we use it
- To deliver your orders and run your milk plan — our riders see your name, address, phone and delivery note for that morning only.
- To send order updates by SMS, WhatsApp or push notification. You can turn off promotional messages at any time; we still send messages about orders you placed.
- To answer support requests and process refunds.
- To prevent fraud and misuse, and to meet legal, tax and food-safety obligations.
We don't sell your personal data, and we don't share it with advertisers.
How long we keep it, and how we protect it
We keep your account data while your account is open. Order and payment records are kept for as long as tax and accounting law requires (up to 8 years); everything else is deleted or anonymised within 90 days of closing your account.
Data is sent over encrypted connections, and only staff who need it for their job can see it. Sign-in uses one-time codes, so there's no password of yours for anyone to steal.
Your choices and rights
Under India's Digital Personal Data Protection Act, 2023 you can:
- See and correct your details in your account, or ask us for a copy of what we hold.
- Withdraw consent for promotional messages at any time.
- Ask us to delete your account and personal data (subject to the records the law makes us keep).
- Nominate someone to exercise these rights for you.
- Complain to our Grievance Officer, and then to the Data Protection Board of India.
Write to care@milqit.in or 1800 210 4455 (every day, 6 AM – 10 PM). We reply within 7 days.
Changes to this policy
If we change how we use your data in a way that matters, we'll tell you in the app or by message before it takes effect. The date at the top shows the latest version.